Terms & conditions
Please read these before requesting a driver from Twara Kigali. These terms are a draft and are still being reviewed.
1. Requesting a driver online
Sending the booking form sends a request to Twara Kigali dispatch. A request is not a guaranteed trip. Dispatch assigns the closest available driver, and your private booking page then shows the driver’s name and phone number. If no driver can be assigned, we will contact you on the number you gave.
Keep your booking link. It is the only way to see your booking’s status online.
2. The service
Twara Kigali arranges a professional driver to drive your own vehicle within Kigali. The booking page shows your request’s status and your driver’s contact details. It does not show the driver’s live position on a map.
3. Price and payment
Each trip within Kigali costs one flat fare, with no surge pricing. The fare is shown on the booking page, and a booking keeps the fare it was made at even if the fare later changes. No payment is taken on the website. Confirm how you will pay with your driver or the team before the trip.
4. Your trip details and vehicle
Provide accurate pickup, destination, and contact details, and answer your phone around the pickup time so your driver can find you. You must have permission to use the vehicle and allow the assigned driver to drive it. Tell the team about any vehicle issues or special requirements before the trip, and make sure the vehicle is safe to drive.
Passengers and drivers should treat one another respectfully and follow road-safety instructions. A driver should not be asked to carry out an unsafe or unlawful journey.
5. Changes and cancellations
To change or cancel a request, call dispatch on +250 780 213 722 as soon as possible and give your booking reference. Requests cannot yet be changed or cancelled on the website. Waiting-time and no-show policies have not been published, and this draft does not introduce cancellation fees.
6. Personal information
We store the details you send so we can arrange your trip, and share your name, phone number and trip with the driver assigned to it. Finished bookings are deleted after 180 days. The Privacy policy explains exactly what is stored, who sees it, and how to ask for it to be deleted.
7. Questions or concerns
Contact Twara Kigali on +250 780 213 722 for booking questions, or +250 787 195 677 for general enquiries and concerns. Keep your booking reference to hand so the team can find your trip.
Nothing in these terms is intended to remove rights you have under applicable law. For independent information, see RURA’s consumer complaint guidance.
8. Still to be confirmed
The final terms will set out confirmed payment, waiting-time and cancellation policies, and explain insurance and incident handling. When they change, the version you accepted is recorded against your booking.